Privacy and Data Policy

This Privacy Policy explains how Betportal collects, uses and protects personal information when you register, play or otherwise interact with our online casino and sportsbook services in the United Kingdom. We take your privacy seriously and set out the categories of data we handle, why we process it and how you can manage your rights.

Types of data we collect

Personal data

We collect information you provide when you create an account or contact us. This includes your name, date of birth, email address, phone number, postal address and identity documents where required for verification (for example passport or ID card). We also collect payment details needed to process deposits and withdrawals, subject to our verification checks.

Technical data

Technical data includes your IP address, device and browser information, operating system, and site interaction data such as pages viewed, search queries and session times. We use this data to maintain and improve our service and to keep accounts secure.

Transactional data

Transactional data covers bets placed, game history, deposits and withdrawals, bonus and loyalty activity, and communications about your account. We retain records of transactions for customer service, fraud prevention and regulatory compliance.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity where required, and provide customer support. We also use transaction and behavioural data to detect fraud, enforce our terms, carry out risk assessments and comply with legal obligations. With your consent we may use data for direct marketing and to send service notifications, but you can opt out at any time.

Data protection and retention

We protect information using industry standard measures such as encryption in transit and access controls. Only authorised staff and service partners can access personal data as needed. We retain data for as long as necessary to provide services and meet our legal and regulatory obligations. Where we no longer need information it will be securely deleted or anonymised.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functions, remember your preferences, measure performance and offer personalised content. Some cookies are essential for account access while others enable analytics and advertising features. You can manage cookie preferences through your browser or our cookie settings on site.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention services, compliance partners and analytics vendors. These third parties process information on our behalf and are required to protect it. We may also disclose information to comply with legal requests or to protect our rights and the safety of users.

User rights

Under UK data protection principles you have the right to request access to the personal data we hold about you, correct inaccuracies, restrict or object to processing, and request deletion where appropriate. You may also ask for a portable copy of your data in a commonly used format.

Access, correction and deletion

To exercise your rights or update your details, contact our support team via the account centre. We will respond to valid requests in line with applicable law and may request proof of identity before making changes. Some information may be retained where required for legal or regulatory reasons.

Policy updates

We may update this policy from time to time. When we do we will post the revised version on site and, where appropriate, notify account holders. Continued use of our services after a change indicates acceptance of the updated policy.