Customer Support Center
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact us for assistance with registration, deposits, KYC documents, withdrawals or responsible gambling tools and we’ll guide you through any checks or payment queries. Support is available in English and several European languages. Raise a ticket or email us and we’ll respond promptly with tailored help to resolve your enquiry.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 email support, replies usually within 1 hour) |
| General enquiries | [email protected] (billing and account enquiries, Mon-Fri 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner team, commission and tracking support, Mon-Fri 09:00-18:00) |
| Phone | +44 20 7946 0318 (calls answered Mon-Fri 09:00-18:00; voicemail outside hours) |
| Working hours | 24/7 email support; phone hours Mon-Fri 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account queries or any issue that needs explanations or documents. Please send messages to [email protected] with a clear subject line, your full name and account ID, and up-to-date contact details. Including relevant attachments upfront helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. For straightforward account or payment questions you can expect a reply the same or next day. More complex cases such as KYC checks or dispute investigations may take longer depending on their nature and required verification, and we will keep you updated throughout.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot something that could be improved, please send them to [email protected] or use the on-site feedback form. We read every message carefully and use your input to refine features, promotions and the overall user experience. Thank you for helping us make the site simpler and more enjoyable.