Responsible Gambling Policy

At Betportal we take safer gambling seriously. We want you to enjoy playing while staying in control, so we provide clear tools and guidance to help you manage your activity. This page explains how we protect players, the options available to limit play, signs of harmful behaviour and where to find support if you need it.

Our player protection principles

We aim to make gambling safe, transparent and manageable. We promote responsible play by offering easy-to-use controls, clear information on limits and quick access to account restrictions. We also monitor for unusual patterns that may indicate harm and act where necessary to protect players.

Activity-control tools

We offer several tools so you can set boundaries that suit you. These are available in your account and can be applied immediately or after a short processing period for increases.

Deposit limits

You can set daily, weekly and monthly deposit limits. Typical ranges are configurable to suit casual or more active players, and we require a short cooling-off period before limit increases take effect to help prevent impulsive changes.

Loss limits

Set a maximum you are prepared to lose over a chosen period. Once the limit is reached, further play is blocked until the limit resets or you lower your risk by reducing the limit or taking a break.

Time limits and session controls

Use session reminders and time-out options to limit how long you play in one sitting. You can choose short breaks or longer account pauses to give yourself space from gambling activity.

Self-exclusion

If you need a longer break, self-exclusion removes access to your account for the period you choose. Options include short-term exclusions, multi-month breaks and permanent closure. During self-exclusion, you cannot deposit or place bets and we’ll suspend marketing contacts.

Recognising problem behaviour

Watch for warning signs such as chasing losses, hiding gambling from people close to you, spending more time or money than intended, borrowing to gamble or neglecting responsibilities. If you notice these changes, it’s a good time to use our limits or seek additional support.

Practical tips to stay in control

Set a budget before you start, stick to deposit limits, take regular breaks, avoid gambling when upset or under the influence and don’t use credit to play. Keep account details and payment methods secure and review your activity regularly.

Professional help and support organisations

If you or someone you know needs help, please reach out to specialist support. In the UK organisations such as BeGambleAware, GamCare, Gambling Therapy and Gamblers Anonymous offer confidential advice, self-assessment tools and helplines. If you require assistance with your Betportal account, contact our support team through your account and we will help you apply appropriate protections.