These Terms and Conditions set out the rules that govern your use of Betportal’s platform and services. We explain the relationship between us and our users, the responsibilities that apply to accounts, and the basic rules for play, payments and disputes. By registering or using our services you agree to comply with these terms and any additional rules published for specific promotions or products.
Account holders must provide accurate and up-to-date information when registering and during account verification. We require that you keep your login details secure and do not share access to your account. We may suspend, restrict or close accounts where we suspect fraud, abuse, identity theft, chargebacks or breaches of these terms.
We may request identity and address documents to verify accounts and process withdrawals. Until verification is complete, some account features or withdrawal methods may be restricted. You can set personal deposit and play limits in your account; increases may require a cooling-off period or manual approval.
To use our services you must be at least 18 years old and legally allowed to gamble in your country of residence. Only one account is permitted per person, household or payment method unless otherwise agreed in writing. Users are responsible for checking local laws and for ensuring they are eligible to use our services.
Use of the site must be lawful and in line with these terms. Prohibited behaviour includes attempting to manipulate games, using bots or automated play, colluding with other users, or inserting false information during verification. We reserve the right to cancel bets, void winnings and close accounts where improper behaviour is identified.
Promotions, bonuses and free spins have specific terms that apply in addition to these conditions. Bonus funds are typically credited to a bonus balance and are subject to wagering, game restrictions and maximum bet rules. Abuse of promotional offers or use of restricted game strategies may lead to forfeiture of bonus funds and account sanctions.
We accept a range of payment methods, including cards, e-wallets and cryptocurrencies. Minimum and maximum limits may vary by method and currency; typical minimum deposits start at £10. Withdrawals are subject to verification checks and may be processed via the original payment method where possible. Pending times and clearing periods depend on the payment method - e-wallets are usually fastest while card and bank transfers may take several business days.
If you have a dispute please contact our support team at [email protected]. We will aim to resolve issues promptly. If a complaint remains unresolved you may request escalation and we will provide details of any independent alternative dispute resolution process that may be available in your jurisdiction.
We may update these terms from time to time. Material changes will be notified to registered users by email or site notice. Continued use of the service after changes are published constitutes acceptance of the revised terms, so please check this page regularly for updates.
