Betportal customer support is ready to help with any questions, account-related issues, technical concerns or general feedback. Our advisers can assist with registration, KYC checks, deposits, withdrawals and settings such as deposit limits or self-exclusion. You can contact the team by email or phone for fast, practical replies; live responses are available during office hours and email replies are typically handled within 24 hours. For Bet Portal affiliate or payments enquiries please use the dedicated contacts below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 email; live replies during office hours) |
| General enquiries | [email protected] (typical reply within 24 hours) |
| Affiliate enquiries | [email protected] (Mon-Fri) |
| Payments | [email protected] (billing and payouts) |
| Phone | +44 20 7946 5821 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is the preferred contact method for Betportal for detailed requests, account issues or when submitting documents. Please send your message to [email protected] with a clear subject line, your account ID and up-to-date contact details. Providing full information and attachments up front helps us handle your enquiry faster and avoids unnecessary delays.
Support response times: most enquiries are answered within one business day. Simple account or payment questions usually get a reply the same day; verification or dispute cases can take longer as they require manual review. Complex investigations or third-party checks may take several business days depending on the issue. For urgent matters, contact our support team and we will prioritise where possible.
We’d love to hear your feedback, suggestions or ideas for improving the site. Please tell us what works, what doesn’t and any features you’d like to see. All submissions are reviewed carefully by our team and used to improve the service and user experience, so your input directly helps shape future updates.
